Guarantee Page and Return Policy
100% Satisfaction
100% Money Back
100% Hand Painted
What We Guarantee
Artwork Lost or Stolen
If your artwork is lost or stolen during transit, please feel free to write to us. We will have the painting redone for you at no additional charge.
Artwork Arrived Damaged
If your artwork arrives damaged upon receipt, we would be happy to repaint it for you once we receive a photo of the damaged artwork. Please also keep a photo of the shipment box the artwork arrived in. Repainting the artwork will be absolutely free of charge.
Frame Damaged on Arrival
Upon receiving a damaged frame, the frame charges will be reimbursed to your source account. You can also take a refund of the frame charges as store credit to use on your next order.
Delay with Express Service
If the artwork does not reach you within 14 days despite choosing Express Service, your Express Service charges will be refunded to the source account. You can also take a refund as store credit to use on your next order.
Did Not Like the Artwork Preview?
If you do not like the painting preview, you can request our free unlimited revisions. If you do not like the revised painting, we will issue a full refund.
100% Satisfaction
If you are not 100% satisfied with the painting you received, you can request a return within 7 days of receipt. The painting should be in its original packaging and will go through a quality check before the refund is initiated. You can also get the amount as store credit and use it for your next order with us.
100% Handmade
All paintings are 100% handmade by professional artists. You can smell and check the texture of the painting as soon as it arrives to confirm.
No Questions Asked 100% Money-Back Guarantee
If you do not like the painting or Photoshop design despite using our unlimited revisions, you are eligible to request a 100% Money-Back Guarantee.
Additional Policies
PortraitFlip has sole discretion to state whether a return request is valid or invalid.
For returns or replacements, the customer is responsible for returning the faulty painting within 7 days of receiving it.
For all returns and replacements, PortraitFlip will run a quality check. The refund or replacement will be initiated only after a successful inspection.
If a customer raises more than 1 return or refund request within 365 days, their 2nd return/refund will not be initiated on the grounds of a fake request.
Gift Cards do not qualify for returns.
The refund amount will be reflected in the customer’s account within 5-7 working days.
You can also choose to receive your refund as store credit to use on your next purchase.
If you have any questions or complaints, you can use the chat widget in the bottom-left corner to talk to us or write an email to support@portraitflip.com.
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